Webster Barlow Property is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.
This Privacy Policy outlines how we collect, use, disclose and manage your personal information across all interactions with us, including through our website, property enquiries, open homes, and other real estate services.
What personal information we collect
We may collect personal information that is reasonably necessary for our business activities, including:
- Name
- Email address
- Phone number
- Residential or postal address
- Property preferences and requirements
- Details relating to buying, selling, or leasing property
- Inspection attendance records (including open homes)
- Communication history with our team
In some circumstances, we may also collect additional information relevant to a property transaction (e.g. identification or financial details), where required.
How we collect personal information
We may collect your personal information in a variety of ways, including:
- When you submit an enquiry via our website or real estate portals
- When you attend an open home or private inspection
- When you communicate with us via phone, email, SMS or social media
- When you complete forms (digital or physical)
- When you engage us to buy, sell, or lease property
- From third parties such as real estate platforms, referral partners, or publicly available sources
Where practical, we will collect information directly from you.
Open homes & inspections
When you attend an open home or inspection, we may collect your personal information (such as your name, phone number and email address) for:
- Security and safety purposes
- Providing information about the property
- Following up on your interest
- Notifying you of similar properties or opportunities
You may choose not to provide your details, however this may limit our ability to assist you or allow access where required by the property owner.
How we use your information
We may use your personal information for purposes including:
- Assisting you to buy, sell, or lease property
- Responding to enquiries and providing property information
- Managing inspections and open homes
- Providing market updates and relevant opportunities
- Marketing our services and properties (where permitted)
- Improving our website and services
- Complying with legal and regulatory obligations
Disclosure of your information
We may disclose your personal information to:
- Property owners, buyers, tenants, or landlords involved in a transaction
- Legal representatives, conveyancers, or financial institutions
- Service providers (e.g. marketing platforms, CRM systems, website providers)
- Real estate portals (e.g. realestate.com.au, Domain)
- Government or regulatory authorities where required by law
We take reasonable steps to ensure that third parties handle your information securely and in accordance with privacy laws.
Direct marketing
We may use your personal information to send you updates about properties, market insights, or services that may be of interest.
You can opt out of receiving marketing communications at any time by:
- Clicking “unsubscribe” in emails
- Replying “STOP” to SMS
- Contacting us directly
Website usage & cookies
Our website may collect non-personal information such as:
- Browser type
- Device information
- IP address
- Pages visited
We may use cookies to enhance your browsing experience. You can adjust your browser settings to disable cookies if preferred.
Data security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, including:
- Secure digital systems and password protection
- Restricted access to personal information
- Use of trusted third-party platforms
Access and correction
You may request access to the personal information we hold about you and request corrections if it is inaccurate or outdated.
To do so, please contact us using the details below.
Complaints
If you believe we have breached your privacy rights, please contact us and we will investigate your complaint.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Contact us
If you have any questions about this Privacy Policy or how we handle your information, please contact:
Webster Barlow Property
support@websterbarlow.com.au